Trademate Sports believes it is our responsibility to you, our customers, to promote responsible gaming.
Trademate Sports is committed to promoting an awareness of problem gambling and improving our own prevention and intervention procedures.
If you feel you need to take a break from gambling, we provide the facility for you to close your account for a minimum period of 6 months, with the option of a longer period if necessary.
To self-exclude, please contact our customer service team by chat or email and request to have your account self-excluded for a certain time frame, no less than six months.
During the exclusion period, your account will not be reopened under any circumstances. After the exclusion period has elapsed, a written request will be required before we will consider reopening the account. If we receive a written request after the exclusion period has elapsed, there is a 24-hour cooling off period, after which you will again need to confirm that you wish to reopen your account.
During this period, we will also take all reasonable measures to prevent you from using Trademate Sports services. When requesting self-exclusion, you are also agreeing to refrain from attempting to circumvent the procedures we have in place to prevent you from placing a bet during the exclusion period.
When you request to self-exclude, you will need to confirm the security details on your account and the period of self-exclusion. Once your request has been actioned, we will close your account until we receive final confirmation from you. Until you receive an email from us, confirming that your account has been closed, it is your own responsibility to refrain from using the site.
While your account is closed due to self-exclusion, you will not be able to log in; however, you will be free to withdraw your funds at any time. In order to request a withdrawal, please send us an email with your account details and your preferred withdrawal method. Please note that if you wish to have your withdrawal sent to a nominated "safe" account, we can facilitate this for you, pending a number of security questions.
It is illegal for anyone under the age of 18 to open an account or gamble. We require new members to declare that they are 18 years of age..
Controlling your gambling
Trademate Sports recognises that for a small group of people, gambling within their means can be difficult. With this in mind, we would ask all our customers to consider the following:
The more of these questions that you answer ‘Yes’ to, the more likely it is that gambling is adversely affecting your life.
To speak with someone who can give you advice and support, please contact one of the organizations below:
In order to log into your account, you must enter your username and password. Your password must have at least six characters, one of which must be a digit. We strongly advise you to keep your password confidential at all times, and remind you that we accept no liability resulting from any unauthorized use, whether fraudulent or otherwise of your account.
Trademate Sports seeks to resolve all client disputes as quickly and amicably as possible and therefore we will endeavour to respond to queries of this nature within 24 hours (but intend to respond in detail to all such queries within 14 days of receipt).